Terms and Conditions

Man with Van Clapham Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Clapham provides removal, transport and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the person, firm or company requesting and paying for the services.

Services means the man and van, removals, collection, delivery, loading, unloading, and any related services provided by us.

Vehicle means any van or other vehicle used by us to carry out the services.

Goods means all items, packages, furniture, belongings or materials which are the subject of the services.

Contract means the agreement between you and us for the provision of the services, incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van and removal services for domestic and business customers within our normal operating area and to other UK destinations by prior agreement. The precise scope of the services provided for each job, including locations, approximate timings and any special requirements, will be set out in your booking confirmation.

We do not undertake specialist removals such as the transport of hazardous materials, live animals, illegal goods, or items that require special licensing or equipment unless expressly agreed in writing in advance.

3. Booking Process

3.1 You may request a quote by providing accurate details of the work required, including the addresses, access details, dates, times, size and nature of the goods, and any special handling requirements.

3.2 Quotes are based on the information you provide. If this information is incomplete or inaccurate, we reserve the right to adjust the price accordingly or to decline the booking.

3.3 A booking is not confirmed until you have accepted our quote, agreed to these Terms and Conditions, and received a booking confirmation from us. We may decline any booking request at our discretion.

3.4 You are responsible for checking that the details in your booking confirmation are correct and for notifying us promptly of any errors or changes required.

4. Your Responsibilities

4.1 You must ensure that adequate and lawful parking is available for our vehicle at all collection and delivery addresses. Any parking charges, fines or penalties arising from inadequate or illegal parking instructions given by you will be your responsibility.

4.2 You must ensure that we have safe and reasonable access to the property and to the goods, including access to lifts, stairways and entrances. You should notify us in advance of any access restrictions such as narrow roads, low bridges, height, width or weight limits, or limited loading times.

4.3 You are responsible for packing your goods safely and suitably for transport unless you have expressly booked a packing service. Fragile or high-value items should be appropriately protected. We are not liable for damage caused by inadequate or improper packing carried out by you or a third party.

4.4 You must ensure that all goods are ready for loading at the agreed time and that someone authorised by you is present to supervise, give instructions, and sign the job sheet or delivery note at both collection and delivery locations, unless otherwise agreed.

5. Quotations and Pricing

5.1 Unless otherwise stated, our quotations are based on the information you provide and are valid for a limited period as notified to you at the time of quoting. Prices may vary outside that period.

5.2 Our pricing may be based on hourly rates, fixed prices, or a combination of both, as indicated in your quote and booking confirmation.

5.3 We reserve the right to make reasonable additional charges where:

a. The job takes longer than estimated due to circumstances beyond our control or due to inaccurate information provided by you.

b. There are delays in loading or unloading caused by you, your agents or third parties, including delays in obtaining access.

c. Additional services are requested or required on the day of the job, such as extra stops, additional items, or extended travel.

5.4 Any additional charges will be explained to you as soon as reasonably practicable and will be payable in accordance with the payment terms set out below.

6. Payments and Invoicing

6.1 Unless otherwise agreed in writing, payment is due at the time specified in your booking confirmation. This may be a deposit in advance, payment in full in advance, or payment on completion of the job.

6.2 We accept commonly used forms of payment. The methods available to you will be set out during the booking process.

6.3 If payment is not made when due, we reserve the right to suspend or cancel the services and to charge interest on overdue amounts at the statutory rate until full payment is received.

6.4 In the case of business customers, invoices must be paid within the agreed credit period. If no credit period is agreed, payment is due immediately on receipt of the invoice.

7. Cancellations and Amendments

7.1 You may cancel or amend your booking by giving us as much notice as possible.

7.2 We reserve the right to apply a cancellation fee where a booking is cancelled at short notice. Indicatively, cancellations made less than 48 hours before the scheduled start time may be subject to a charge of up to 50 percent of the agreed price. Cancellations made less than 24 hours before the scheduled start time may be charged up to 100 percent of the agreed price.

7.3 If you wish to change the date, time, addresses or scope of the services, we will attempt to accommodate your request, but we cannot guarantee availability. Changes may result in a revised quote and additional charges.

7.4 We may cancel or postpone the services where it is not reasonably possible to carry them out due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, accidents, road closures, or safety concerns. In such cases, we will rearrange the services with you at the earliest reasonable opportunity. Our liability will be limited to a refund of any prepayments for services not provided.

8. Loading, Transport and Delivery

8.1 We will take reasonable care in handling, loading, transporting and unloading your goods. You agree that our staff may use their professional judgement as to the best way to move and secure items.

8.2 You must point out any particularly fragile, valuable or awkward items before we begin loading. We may refuse to carry certain items if we reasonably consider that they are unsafe, inadequately packed, or outside the agreed scope of services.

8.3 Any times for arrival, loading, transit and delivery are estimates and are not guaranteed, although we will use reasonable efforts to meet agreed times. We will not be responsible for losses arising solely from delay unless expressly agreed in writing.

8.4 You or your representative should check the property and vehicle on completion to ensure that all goods have been collected and delivered as required. We are not responsible for items left behind if we were not informed of their existence or location at the time of loading.

9. Goods Not Accepted for Transport

9.1 Unless expressly agreed in writing, we do not accept the following goods for transport:

a. Explosive, hazardous, flammable or corrosive materials.

b. Illegal items or items obtained unlawfully.

c. Perishable goods that require special storage conditions.

d. Cash, precious metals, jewellery, important documents or items of exceptional value.

e. Live animals or plants requiring specialist care.

9.2 If such items are carried without our knowledge, our liability in respect of them will be excluded to the fullest extent permitted by law, and you will be responsible for any fines, penalties, claims, damages or expenses arising from their transport.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods, property or premises arising from our negligence or breach of contract is subject to the limitations set out in this clause.

10.2 We are not liable for damage to goods that arises from normal handling, fair wear and tear, inherent defect, or inadequate packing not carried out by us.

10.3 We are not liable for loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss, whether arising from delay, damage, or any other cause, even if we have been advised of the possibility of such loss.

10.4 Our liability for any single claim or series of related claims for loss or damage to goods, property or premises is, to the extent permitted by law, limited to a reasonable sum relative to the value of the services provided and the goods being moved. If you consider that your goods have a higher value, you should arrange your own insurance cover in addition to any cover we may provide.

10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

11. Claims and Complaints

11.1 You must inspect your goods and premises as soon as reasonably possible after completion of the services.

11.2 If you believe that loss or damage has occurred during the provision of the services, you must notify us in writing as soon as possible, giving full details of the alleged loss or damage. Wherever practicable, you should report issues on the day of the move or within a short, reasonable period thereafter.

11.3 We will investigate any complaint or claim promptly and may request evidence, such as photographs, receipts or repair estimates. You agree to cooperate with our investigation and any claim handling process.

12. Waste and Environmental Regulations

12.1 We comply with relevant UK waste and environmental regulations. We are not a general waste disposal company and will not remove or transport household refuse, builder's rubble, hazardous waste, or other controlled waste unless specifically agreed and where lawful for us to do so.

12.2 You must not request us to dispose of items in a way that breaches waste regulations, including fly-tipping or unlawful dumping. We reserve the right to refuse any request that we reasonably believe would contravene applicable laws or regulations.

12.3 Any charges relating to lawful disposal, recycling or transfer of waste or unwanted items will be agreed with you in advance where possible. You will be responsible for any additional costs, fees, or penalties incurred as a result of false or misleading information you provide about the nature of items to be removed.

13. Insurance

13.1 We maintain appropriate insurance policies in connection with the services we provide. Details of cover can be made available upon request.

13.2 Our insurance is subject to the terms, conditions and exclusions of the relevant policies. You remain responsible for arranging any additional insurance you consider necessary to cover your goods, premises, business interruption or any other risk not covered by our policies.

14. Force Majeure

14.1 We will not be liable for any delay in performing, or failure to perform, any of our obligations under the contract if such delay or failure results from events, circumstances or causes beyond our reasonable control, including but not limited to extreme weather, natural disasters, accidents, acts of terrorism, strikes, road closures, or governmental restrictions.

14.2 In such circumstances, we will use reasonable efforts to resume the services as soon as it is safely and practically possible to do so.

15. Data Protection and Privacy

15.1 We collect and use personal information about you in order to provide the services, handle bookings, manage payments and, where relevant, address any queries or complaints.

15.2 We will handle your personal data in accordance with applicable data protection laws. Your details will not be sold to third parties. They may be shared with trusted partners only where necessary to provide the services or meet legal obligations.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any contract between you and us shall be governed by and interpreted in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions, the contract or the services, including any non-contractual disputes or claims.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.

17.2 Any waiver by us of a breach of these Terms and Conditions must be in writing and shall not be deemed a waiver of any subsequent breach.

17.3 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us. You should review the current Terms and Conditions before confirming a new booking.

17.4 Nothing in these Terms and Conditions is intended to confer any rights on any third party who is not a party to the contract.