These Terms and Conditions set out the basis on which Man With Van Clapham provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, which apply to every man with a van service in Clapham provided by us unless we agree otherwise in writing. These terms are intended to create a clear and fair framework for both parties, covering the booking process, payment, cancellations, liability, waste handling, and the law that applies to the agreement.

1. Booking process
Bookings may be made by telephone, email, online form, or any other method we make available. A booking is only confirmed once we have accepted the job details and, where required, received any deposit or written confirmation from the customer. We may ask for information including the collection and delivery addresses, item list, property access details, loading restrictions, stairs, parking conditions, and any special handling requirements. The customer is responsible for giving accurate and complete information. If the details change after booking, we may revise the quotation, schedule, or service terms accordingly.

All quotations are based on the information supplied at the time of enquiry and on a reasonable estimate of the work involved. If the actual service differs from the original description, for example due to additional items, difficult access, delays, or extra labour, we may charge an additional fee. The customer must ensure that they are legally entitled to move the goods and that all items are ready for collection at the agreed time. Man with van Clapham services may involve shared scheduling or route planning, so arrival times are estimates unless we expressly guarantee otherwise.

2. Service requirements and customer duties
The customer must make sure that the premises are accessible, that items are packed suitably unless packing has been agreed as part of the service, and that fragile, valuable, or hazardous goods are clearly identified. The customer must provide any information needed for safe handling, including whether items are heavy, awkward, sealed, or require dismantling. We reserve the right to refuse to move any item that appears unsafe, prohibited, unlawfully possessed, or likely to cause damage to property, persons, or the vehicle.

The customer must obtain any necessary parking permissions, permits, access authorisations, or building approvals. Where parking charges, congestion charges, tolls, waiting fees, storage costs, or similar expenses apply, these may be passed to the customer unless agreed otherwise. If we are unable to complete the service because access is denied or because the customer fails to prepare the property or goods, the booking may still be chargeable in full or in part, depending on the circumstances. This applies equally to any Clapham man with van job where time-sensitive access arrangements are involved.

3. Payments
Payment terms will be confirmed at the time of booking or on the quotation. Unless stated otherwise, full payment is due upon completion of the service and before unloading is finished, or at such other time as we specify. We may require a deposit to secure the booking, especially for larger jobs, weekend services, or jobs with multiple stops. Deposits may be non-refundable where the customer cancels late or provides incorrect information that affects the booking.

We accept payment by the methods communicated at the point of booking, which may include bank transfer, card payment, or cash, subject to our acceptance. The customer must pay all agreed charges, including any waiting time, extra labour, re-delivery, storage, disposal, or other supplementary fees that arise from the job. If an invoice is issued, it must be paid within the stated period. Any late payments may be subject to interest and recovery costs permitted by law. We may withhold delivery or completion of the service until payment is received in full.

All prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on our tax status and the wording of the quotation. If VAT applies, it will be added at the prevailing rate. Any price estimate is valid only for the period stated, or if no period is stated, for a reasonable time. We reserve the right to correct obvious pricing errors and to amend charges where the job specification changes. A man and van Clapham booking will not be deemed paid simply because funds have been initiated; payment is only complete when cleared funds are received.

4. Cancellations and rescheduling
The customer may cancel or reschedule by giving notice as early as possible. Cancellation charges may apply depending on how much notice is given, whether a deposit was paid, and whether we have already incurred costs such as vehicle allocation, staffing, or route planning. If the customer cancels at short notice, fails to be present, or is unable to provide access at the agreed time, we may charge a reasonable cancellation fee or the full booking amount where losses are substantial. We will try to be fair and proportionate in all cases.

We may reschedule or cancel a booking if necessary due to vehicle failure, staff illness, severe weather, road closure, unsafe conditions, or any event beyond our reasonable control. Where possible, we will offer an alternative time or date. If we have to cancel and cannot provide a suitable alternative, any deposit paid for the affected service will normally be refunded, unless the cancellation is caused by the customer’s breach of these terms. Any claim for further loss caused by cancellation will be limited in accordance with the liability section below.

5. Delays, waiting time and access issues
Our times are estimates unless specifically agreed as fixed. Delays may arise due to traffic, weather, other bookings, access restrictions, or events outside our control. We are not liable for minor delays where we have acted reasonably. If our team is kept waiting because the property is not ready, keys are unavailable, the lift is out of service, parking is blocked, or the customer is late, we may charge waiting time at our standard rate or at a rate stated in the quotation. We may also adjust the schedule to preserve the efficiency of the route.

If access problems materially affect the service, we may need to complete the job in stages, leave items in a safe place, or return at a later time for an additional charge. The customer accepts that some items may require specialist handling, and if such handling was not disclosed in advance, we may decline to move the item or may charge an extra fee. For any man with van Clapham service, the customer should make sure that access points, stairs, and loading areas are suitable for the agreed vehicle size and workforce.

6. Liability and damage
We will carry out services with reasonable care and skill. However, our liability is limited to losses that are foreseeable and directly caused by our breach of contract or negligence. We are not responsible for indirect, consequential, or economic losses such as loss of profit, missed appointments, or emotional distress, except where such liability cannot legally be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited under UK law.

The customer must ensure that items are adequately packed and protected unless packing services have been agreed. We are not liable for damage to items that are inherently fragile, poorly packed, pre-damaged, improperly assembled, or dismantled by the customer. We are also not liable for damage caused by normal handling of bulky or awkward goods where the customer has not warned us of their condition. The customer should inspect goods before and after transport and report any alleged damage as soon as reasonably possible, with supporting photographs where available.

Any claim for loss or damage must be made promptly and in any event within a reasonable time after the service is completed. Our liability for any one event or series of related events will be limited to the amount paid or payable for the affected service, unless a higher level of liability has been agreed in writing. Where items are of exceptional value, the customer should arrange appropriate insurance in advance. The customer acknowledges that a Clapham van service is not a substitute for specialist insurance cover.

7. Insurance
We may maintain appropriate insurance for our operations, including public liability and vehicle cover, but this does not automatically insure the customer’s goods for their full replacement value. Customers are responsible for arranging their own contents or goods-in-transit cover if they require protection beyond the limits of our liability. If we agree to carry particularly valuable, delicate, or high-risk items, we may require additional conditions, specialist packaging, or written confirmation of value before transport begins.

We will not be liable for loss caused by the customer’s failure to disclose the nature, value, or handling requirements of items. Where a claim is made, the customer must provide reasonable evidence of ownership, value, and condition. We may request purchase receipts, photographs, or other supporting documents. If the goods were transported in a multi-item load, liability may be assessed only for the item or items directly affected. A man with a van in Clapham arrangement does not create unlimited liability for every item carried.

8. Waste regulations and prohibited items
Where the service includes waste collection, disposal, or removal of unwanted items, the customer must ensure that any waste is described accurately and lawfully. We will only handle waste in compliance with applicable UK waste regulations, including duty of care requirements. The customer must not present hazardous waste, clinical waste, asbestos, chemicals, pressurised containers, oils, batteries, electrical waste requiring special treatment, or any other regulated material unless we have agreed in advance and are legally permitted to handle it. We may refuse any item that is prohibited, unsafe, or not properly declared.

If waste removal is included, the customer may be required to provide details of the type and volume of waste, and to separate recyclable, reusable, and general waste where requested. Any illegal dumping, misdescription of waste, or transfer of controlled waste without proper documentation is strictly prohibited. If the customer misrepresents items as general waste when they are in fact regulated waste, the customer will be responsible for any resulting costs, penalties, or claims. We may charge for legal disposal fees, weighbridge charges, and time spent ensuring compliance with the relevant regulations.

9. Property, access, and site conditions
The customer is responsible for protecting floors, walls, doorframes, lifts, and communal areas where reasonable precautions can be taken. We will use reasonable care, but we do not accept responsibility for minor scuffs, marks, or wear caused by the normal movement of furniture and goods in confined spaces, unless the damage is caused by our negligence. If a building manager, landlord, or other third party imposes conditions on access, the customer must tell us in advance. Where special site rules apply, the customer must secure the necessary permissions before the service starts.

We may refuse to enter unsafe premises, lift items that are beyond safe manual handling limits, or continue work where conditions present a risk to health or safety. If a job is paused or stopped for safety reasons, any time already spent and any costs incurred may still be chargeable. The customer must ensure that children, pets, and bystanders are kept away from the work area unless they are directly involved in the move and under appropriate supervision. This helps us deliver a responsible man with van Clapham service with minimum disruption.

10. Customer warranties and prohibited conduct
The customer warrants that they own the goods or have authority to instruct us to move them, and that the goods are not stolen, unlawfully held, or subject to legal restriction. The customer must not ask us to conceal goods from authorities, transport dangerous items unlawfully, or use the service for any fraudulent or illegal purpose. We may terminate the booking immediately if we reasonably suspect unlawful conduct, abuse, or a serious breach of these terms. In such cases, the customer may remain liable for all costs already incurred.

We also reserve the right to stop work where our staff are subjected to threats, harassment, intoxication-related abuse, or unsafe behaviour. Our team members may leave the premises if they believe their safety is at risk. Any booking affected by misconduct may be charged in full, and we may report illegal activity to the relevant authorities where appropriate. For the avoidance of doubt, all references to Man With Van Clapham services include any subcontracted or delegated support used to perform the booking under our control.

11. Force majeure
We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to extreme weather, fire, flood, strikes, civil disruption, road closures, government restrictions, accidents, or vehicle breakdown. If such an event occurs, we may suspend the service, rearrange the booking, or cancel it without liability for indirect loss. We will use reasonable efforts to resume the service as soon as practicable. Any fees already earned for work completed before the event remain payable.

12. Complaints and dispute handling
If the customer is unhappy with any part of the service, they should raise the issue as soon as possible so that we can investigate and, where appropriate, take remedial action. We may request photographs, timestamps, and a description of the issue. Any remedy we provide will depend on the facts and on the extent of our responsibility under these terms. Nothing in this section affects the customer’s statutory rights. We aim to handle disputes in a practical and proportionate manner.

Where a dispute cannot be resolved informally, the parties should continue to act reasonably and seek a fair outcome before starting formal proceedings. If any term of these conditions is found to be unlawful or unenforceable, the remaining terms will continue in full force. No failure or delay in enforcing a right under these terms will amount to a waiver of that right. The agreement, once formed, reflects the entire understanding between the customer and the service provider for the relevant booking, subject to any written variation.

13. Governing law
These Terms and Conditions, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where the customer is a consumer resident in another part of the UK and mandatory law gives them rights to bring proceedings elsewhere. By booking a man with van service, the customer confirms that they have read, understood, and agreed to these terms and to any specific conditions stated in the quotation or booking confirmation.